r777 pro Privacy Policy

Introduction and Scope

This privacy policy applies to all services and activities on the r777 pro platform. When you use the r777 pro website, create an account, make a deposit, or use any service, this policy automatically takes effect.

r777 pro believes that user privacy is a fundamental right. We therefore collect only the information necessary to run our services properly. Alongside reading this policy, you are advised to read our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us.

If you have any questions about this policy, contact our support team via live chat — they are available in both Bengali and English, seven days a week, twenty-four hours a day.

What Information We Collect

r777 pro collects only the information that is necessary. Information is collected in two ways: (a) information you provide directly, and (b) information collected automatically from your use of the platform.

2.1 Information You Provide Directly

During account registration and subsequent use, the information you provide includes:

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet number (for transactions)
• Your chosen username and password (passwords are stored in encrypted form, never as plain text)
• Contact details and messages you provide in support requests

2.2 Automatically Collected Information

When you use r777 pro, certain information is collected automatically for technical reasons:

• IP address and device type (mobile, tablet, or PC)
• Browser type and version
• Connection time, session duration, and pages visited
• Usage data collected through cookies and similar tracking technologies
• Device operating system information when using the app

2.3 Transaction Information

Details of every deposit and withdrawal transaction — amount, time, method (bKash / Nagad / Rocket), and transaction status — are stored securely in our systems. This information is essential for account verification and financial security.

Purposes of Using Your Information

r777 pro uses your information only for specific and lawful purposes. Each purpose is clearly set out below:

3.1 Account Management and Verification

Your name, date of birth, and national ID information are used to confirm your identity, prevent duplicate accounts, and ensure compliance with the 21+ age requirement.

3.2 Processing Financial Transactions

Mobile wallet numbers and transaction details are used to complete deposits and withdrawals. Each transaction is security-checked to prevent unauthorised access to your account.

3.3 Providing Customer Support

When you contact us via live chat or email, the support team can resolve issues quickly and accurately by reviewing your account information and previous communication history.

3.4 Fraud Prevention and Security

Technical and financial data are analysed to detect suspicious transactions, prevent bonus abuse across multiple accounts, and guard against money laundering.

3.5 Service Improvement

By analysing usage patterns, we improve the platform's performance, add new games and features, and create relevant experiences for Bangladeshi users.

Cookies and Tracking Technologies

Cookies are used on the r777 pro website. Cookies are small text files stored in your browser that help identify you on subsequent visits.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, managing security tokens, and remembering language preferences. Without them, the site will not work properly.

4.2 Analytical Cookies

These cookies are used to understand which pages are visited most, where users spend more time, and at which steps difficulties arise. The data collected through them is aggregated and anonymous.

4.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling essential cookies may disrupt important functions such as login and transactions.

Sharing Information with Third Parties

r777 pro never sells your personal information or transfers it to third parties for advertising purposes. However, sharing information is necessary in certain specific situations:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is sent to these service providers. This information is used solely for transaction verification.

5.2 Technology Service Providers

Trusted technology partners are given limited access to information for server hosting, data protection, and managing technical infrastructure. These organisations operate under strict confidentiality agreements.

5.3 Legal Obligations

Necessary information may be provided where required by applicable law in Bangladesh, a court order, or a legitimate request from a government authority. In such cases, advance notice may not be possible due to legal obligations.

Data Security Measures

r777 pro has adopted industry-standard technical and organisational measures to protect your information.

6.1 SSL Encryption

SSL (Secure Sockets Layer) encryption is used on our website and app. As a result, all information exchanged between your browser and our servers remains encrypted — no third party can read it.

6.2 Password Protection

Your password is never stored directly. It is converted using a strong cryptographic hashing method before storage, so no employee of ours can see your actual password.

6.3 Access Controls

Only employees whose work requires it can access your information. All access is logged and regularly audited.

6.4 Response to Data Breaches

If a data breach occurs, we will investigate promptly and notify affected users as quickly as possible. The relevant authorities will also be informed in such a situation.

Data Retention Period

r777 pro retains your information only for as long as the purpose for which it was collected is being served, or as required by law.

7.1 Account Information

All account information is retained while your account is active. Even after an account is closed, financial records and identity verification information may be kept for a defined period to meet applicable legal requirements.

7.2 Transaction History

Financial transaction records are retained for an extended period. This assists with dispute resolution, fraud investigations, and financial audits.

7.3 Support Communications

Messages and information exchanged with customer support are retained to maintain service quality and to provide relevant context for future support.

Your Rights and Controls

r777 pro believes every user has the right to control their own information. Your rights are set out in detail below:

1. Right to Access: You can ask us at any time what information we hold about you.
2. Right to Correction: If any of your information is incorrect, you can request that it be corrected. This can be done through your account profile or via the support team.
3. Request for Deletion: After closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
4. Right to Opt Out of Marketing: You can stop receiving promotional emails and messages at any time. However, it is not possible to stop urgent messages related to transactions and security.
5. Data Portability: You can request certain information linked to you in a structured, readable format.

To exercise these rights, contact our support team via live chat or email. To learn more about responsible gaming, read our Responsible Gaming page, which explains important matters such as account limits and self-exclusion.

Protection of Minors

r777 pro strictly prohibits the use of its services by anyone under the age of 21. We never intentionally collect information from anyone under 21.

Date of birth is verified at the time of account registration, and age is subsequently confirmed through a national ID card. If a user has registered with a false age and this is brought to our attention, their account will be suspended immediately and the relevant information deleted.

If a parent or guardian suspects that their minor child is using r777 pro, they should notify our support team immediately — we will act promptly.

Policy Changes and Updates

r777 pro may modify or update this privacy policy as needed. The date of each change will be noted at the top of this page as "Last Updated".

For significant changes, a notification will be sent to your registered email address or shown when you log in to the platform. If you continue to use the service after a change, it will be assumed that you have accepted the updated policy.

If you have any questions about this policy, you can find detailed information about the organisation on our About Us page, and from there you can contact the support team.